Qualtrics and ServiceNow have developed a new app to help improve employee and customer service experiences, available now in the ServiceNow Store. Qualtrics Embedded Insights offers pre-built configurations that allow organisations to see their experience data–how people think and feel–and operational data–such as number of cases resolved and time to …
Read More »
BT Digital has announced plans to consolidate all of BT Group’s application monitoring on the Dynatrace Software Intelligence Platform as part of a new service management stack. Dynatrace will be deployed across the Group, with a goal to dramatically simplify, add intelligence to, and ultimately automate, service operations within BT in a new …
Read More »
ServiceNow plans to acquire Hitch, a skills mapping and intelligence company. Hitch will bring AI-powered skills insights to the Now Platform to address employee talent gaps. Companies will be able to more effectively match people to projects – all from a single platform. With Hitch’s AI and ML capabilities, managers …
Read More »
ServiceNow is working with Lloyds Banking Group as part of its NextGen Professionals Program. NextGen addresses the talent shortages currently faced by companies and helps participants carve a path towards long-term employment from communities that are typically excluded from the workforce. Supported by customers and partner companies like Lloyds Banking …
Read More »
ServiceNow’s latest Now Platform San Diego release offers an upgraded, more modern visual design and new Robotic Process Automation (RPA) capabilities with hyperautomation. “With our Now Platform San Diego release, we are unlocking the potential of hyperautomation,” said Chirantan “CJ” Desai, chief operating officer at ServiceNow. With 25 purpose-built workspaces that …
Read More »
NTT Ltd. is partnering with ServiceNow on a 5G AI-enabled end-to-end workflow automation platform. “Digitising workflows is a pre-requisite to any digital transformation journey,” said Shahid Ahmed, Group EVP of New Ventures and Innovation at NTT Ltd. “By combining the simplicity, control, and security of NTT’s P5G Platform with the …
Read More »
In the latest February issue of PCR we have a special focus on Independent Retailers. It goes without saying that the retail market has gone into a complete spin these past few years following the pandemic, with many major high-street brands falling victim to the effects of the lockdowns. Included …
Read More »
ServiceNow is teaming up with Asda to improve its colleague and customer experience. The ServiceNow Now Platform will become the central place for Asda’s 140,000-strong workforce, including store and office-based colleagues, to process queries, raise questions, and retrieve information. Colleagues can speed up the resolution of requests and enhance their …
Read More »
ServiceNow and Qualtrics are working in partnership to deliver personalised service experiences for end users. The partnership will combine ServiceNow’s digital workflows with Qualtrics’ experience management technology. “What it means to truly know your customer has changed. Organisations need to deliver empathy at mass scale in every interaction to retain …
Read More »
ServiceNow has acquired DotWalk, which automates upgrades and testing of ServiceNow applications. The two companies will combine forces to map business processes and workflows on the Now Platform to identify the tests needed for application changes. DotWalk’s artificial intelligence (AI)-powered regression testing deciphers the optimal number of tests and steps to …
Read More »
PCR Tech and IT retail, distribution and vendor news