Tag Archives: ServiceNow

ServiceNow, the AI platform for business transformation, today announced its most comprehensive set of new AI innovations to date with the Now Platform Xanadu release. The Xanadu release features hundreds of new AI capabilities, expanded partnerships, innovative industry solutions, and ServiceNow AI Agents, all designed to supercharge productivity across the …

ServiceNow, the AI platform for business transformation, has highlighted the challenges brands face in dealing with today’s tech-savvy consumers, with almost four out of five people (77%) looking up tips and ‘hacks’ online to avoid speaking to a chatbot when engaging with customer service. Just under three-quarters (73%) also turn …

ServiceNow has acquired Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and personalised AI search experience, all on a single technology platform. The …

At the ServiceNow FedForum event, ServiceNow announced that industry technology leader Dr Raj Iyer has joined the company in the newly created role of global head of public sector. Dr Iyer, who was previously the US Army’s first-ever civilian chief information officer, brings more than 30 years of experience leading …

POPX, a dedicated ServiceNow MSP partner, has appointed Martin Wood, a highly skilled and regarded ServiceNow executive, to the role of Chief Product Officer. Wood had a stellar career at ServiceNow of more than 13 years. He was the 120th employee hired in 2009 when he joined as a Principal …

Red Helix has partnered with POPX to implement its fully managed MSP Platform powered by ServiceNow. Marion Stewart, Chief Operating Officer at Red Helix, said: “After careful consideration, and having implemented the solution at several IT service providers before, it was clear that ServiceNow would be the most appropriate technology to support …

 ServiceNow has developed new solutions in response to incumbent workplace productivity challenges. The latest capabilities – Automated service suggestions, Service Request Playbook, and Workplace Scenario Planning – join ServiceNow’s platform, utilising automation to address complex, often offline processes. “With macro-economic influences like inflation and supply chain disruptions continuing to impact the market, …

ServiceNow is now offering Lightstep UQL (Unified Query Language) to help companies extend visibility across Kubernetes applications. Using shift-left observability directly in code, DevOps teams help ensure Kubernetes applications are ‘born’ fully observable and proactively enforce consistency, maintainability and reproducibility best practices  – as opposed to having SREs build dashboards …

ServiceNow alongside Northeastern University London plan to train 250 new learners through a Skills Bootcamps – part of the Government’s Lifetime Skills Guarantee. Professor Scott Wildman, Academic Dean from Northeastern University London said, “we recognise the importance of ensuring those searching for a new role, or wishing to improve their skills, …

ServiceNow is acquiring Era Software. This follows ServiceNow’s acquisition of Lightstep in 2021. “Digital transformation succeeds or fails based on unified observability,” says Ben Sigelman, general manager of ServiceNow’s Lightstep business unit and co‑founder of Lightstep. “Together, ServiceNow and Era Software are set up to deliver a unified and seamless …