At the ServiceNow FedForum event, ServiceNow announced that industry technology leader Dr Raj Iyer has joined the company in the newly created role of global head of public sector.
Dr Iyer, who was previously the US Army’s first-ever civilian chief information officer, brings more than 30 years of experience leading technology and business transformation in both the private and government sectors. In his role with the army, he managed a $16 billion annual IT budget and led the global digital transformation of the largest military branch in the US.
“It should go without saying: when governments work, the world works. That’s why we need to recognise that ServiceNow’s role in this global industry has never been more critical,” said Bill McDermott, chairman and CEO of ServiceNow. “Raj is the best of the best. He’s the perfect leader to accelerate the mission critical nature of the work we do with governments around the world, to transform experiences for employees, service members, and citizens.”
ServiceNow’s goal is to transform the way governments serve their constituents. Public service today demands attention to immense challenges, from national security, to crisis and disaster response, to a changing global economic outlook and so much more. At ServiceNow, Dr Iyer will expand the company’s global public sector strategy to accelerate the pace of digital transformation for the industry. He will lead the growth of markets across the global public sector, with a particular focus on Australia, Canada, France, Germany, Japan, the UK and the US by scaling ServiceNow’s strategy and capabilities to meet the unique needs of regulated markets worldwide.
“We have a huge opportunity to truly transform the public sector through cloud-based digital technologies,” said Iyer. “ServiceNow has the biggest vision for digital transformation at the scale of government and I’m thrilled to join a company that is equally as passionate and excited about the potential for change as ServiceNow. It has never been easier to leverage the power of a platform like ServiceNow to truly transform how governments serve their citizens.”