ServiceNow has developed new solutions in response to incumbent workplace productivity challenges. The latest capabilities – Automated service suggestions, Service Request Playbook, and Workplace Scenario Planning – join ServiceNow’s platform, utilising automation to address complex, often offline processes.
“With macro-economic influences like inflation and supply chain disruptions continuing to impact the market, leaders are adopting a digital-first strategy,” said Mickey North Rizza, group vice president at IDC. “More than ever before, it is becoming essential for companies to provide employees and customers with reliable products that create seamless experiences that deliver value fast.”
This follows the recent release of the company’s Tokyo Platform release.
“Our customers’ greatest challenges are our greatest inspiration. CIOs are looking for technology that addresses modern workplace issues to quickly accelerate value across their organisation. At ServiceNow, we’re working hard to roll out new features that meet the growing needs of our customers,” said CJ Desai, chief operating officer at ServiceNow. “Only the ServiceNow platform has the flexibility and extensibility to work in any type of organisation, anywhere, to remove the complexity from everyday work.”
Automated service suggestions
The company’s Service Mapping Plus – uses machine learning to automatically analyse an organisation’s network traffic and suggest entry points for business-critical services. IT departments can now create a high-fidelity service map of infrastructure and middleware with a few simple clicks, saving valuable time and money, while generating more accurate enterprise-wide mapping, arming organisations with the service-relevant insights they need to make decisions and respond to emergent IT events quickly. For example, if an organisation’s email servers have an outage, service mapping will allow IT teams to quickly identify the other systems and applications that power those servers so teams can narrow down and solve the problem easily.
Service Request Playbook for Public Sector
Service Request Playbook – built on ServiceNow Public Sector Digital Services – is a pre-packaged application purpose-built to digitise and automate the service request process, helping government workers improve efficiency and consistency, while empowering them to monitor the progress of back-office teams. In addition, the public can easily request services and track status anywhere, anytime, and on any device.
Workplace Scenario Planning
Workplace Scenario Planning – part of Workplace Service Delivery – helps organisations operate more strategically across workspace planning efforts to better manage spend and improve the office experience. Space planners can design, compare, and experiment with various space allocation scenarios using a visual drag and drop interface before deploying changes in an office, therefore optimizing space, saving money, and providing a more collaborative and productive office experience.
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