News

Retail industry lags behind in customer experience strategy

NTT Ltd., has released its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers have the ambition to improve their CX strategies and recognise that organisational change is essential to make improvements. …

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QBS moves up on fast track with international sales growth  

Worldwide sales at QBS are growing fast, moving the firm up 23 places to 40th on the Sunday Times HSBC International Track 200 league table for the UK’s mid-market private companies. According to Oxford research and events firm Fast Track, QBS achieved international sales growth of 76% over two years …

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Coolwave launches global network to serve growing Asia-Pac customer base

Coolwave Communications has launched its global network and begun the first phase of its international expansion. “Our Singapore PoP enables more of our customers in Asia to really ramp up their businesses with a mixture of software and telecoms services such as 2-way voice and A2P messaging,” said Ronan Higgins, …

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Target takes on five new sales team recruits

Target Components has boosted its sales force by taking on five new account managers despite COVID lockdowns, as the distributor sees demand and sales surge across its customer base. Sam Clague, Karen Turner, Sam Claypole and Craig Jones have taken roles within the main Sales Team, while Daniel Kerr has …

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Brother UK recognised by government-backed Apprenticeships scheme

 Brother UK has been recognised by a new government-backed scheme led by Investors in People, the workplace quality accreditors. The firm is one of only nine UK companies to receive the new ‘We Invest in Apprenticeships’ accreditation, which has been developed with the Department of Education to recognise the consistent …

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Navori Labs releaes AI marketing analytics software

AI-driven marketing analytics software from Navori Labs has been designed to improve the customer experience. Aquaji  counts unique visitors and gathers demographic data, length of stay, wait time and attention span KPIs over segmented time slots to help understand consumer habits and profiles. The Aquaji launch follows three years of …

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Christopher Hurst joins Kaspersky as General Manager, UK&I

Christopher Hurst has joined Kaspersky as General Manager of UK and Ireland. A seasoned veteran of the software industry, Hurst has 34 years experience in the trade with a background in the European tech industry. Previously he specialised in building teams to take new products to the EMEA market across …

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Consenna launches Channel programme for Microsoft in education

Consenna has launched a channel accreditation and enablement initiative to deliver Microsoft’s EduWins strategy.  It is the first time total management of the initiative has been delegated externally. The programme is focused on a mix of new content, training, and marketing support to elevate Microsoft’s select network of education partners. …

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PCR Feb issue Life in the Channel: Ericsson’s Vidya Krishnan

Ericsson’s Chief Learning Officer, Vidya Krishnan, on how Ericsson is adopting a learning strategy to support its focus on 5G, IoT, network security and autonomous networks. Ericsson, a leader in mobile broadband infrastructure, and telecom carrier network equipment provider is increasingly focusing on building its services around 5G, IoT, network …

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Feb issue sector guides: Distributor top products

The TCP Smart Wi-Fi Bulb “The TCP Smart Wi-Fi Bulb connects directly to your home wi-fi. All that’s required is a smartphone loaded with the free TCP-Smart App for communication with the device to begin. The TCP Smart Wi-Fi Bulb features voice control – via Alexa or Google Assistant – …

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