News

 Ribbon Communications Inc. is extending its support for Microsoft’s recently introduced Operator Connect for Microsoft Teams service. Ribbon is adding Professional Services capabilities including Operator Connect API integration, configuration, provisioning, and automation support to complement its market-leading portfolio of Direct Routing certified Session Border Controllers (SBCs). The newly added Professional Services capabilities …

Puzzel, a European Contact Centre as a Service (CCaaS) provider, has acquired Swedish digital engagement company Vergic. Headquartered in Malmö and with offices in Stockholm, Vergic’s technology enables companies to engage with online customers via AI-supported messaging and collaboration tools. The company’s solutions include advanced chatbots, site messaging, live chat, …

CWSI is to be boosted by a new investment of over £1M to support the planned growth of the business in the UK. This investment includes the creation of 25 new roles in the UK and Ireland by the end of 2022. Headquartered in Dublin, CWSI entered the UK market …

Agilitas IT Solution’s eVentory Charter rollout coincides with the launch of its Sustainability Pledge in support of a more sustainable and healthy future. The company has built this pledge around three core pillars – Planet, People and Partners – that drives the company build a more sustainable culture and support partners …

Kensington’s new SD5700T Thunderbolt 4 Dual 4K Docking Station with 90W PD is a featured Thunderbolt accessory for Intel Evo platform-verified laptops. This is the ultimate high-performance, plug-and-play solution for maximising user’s computing experience of Intel Evo platform-verified laptops. The SD5700T transforms the laptop into a complete desktop workstation by …

If you have a cybersecurity question then cyber security specialist Kaspersky could have the answer. Or is at least is prepared to give it a go with its new “Ask the Analyst service” by which you can submit a question to its researchers for their opinions and guidance on cyberthreats …

Lemongrass has launched its multi-cloud strategy having signed partnerships with Microsoft Cloud and Google Cloud Platform. Lemongrass will now offer its highly automated SAP cloud migration and managed services to companies using one or more of the top hyperscale cloud platforms. Since 2010, Lemongrass has been synonymous with helping organisations …

Kingston Technology Europe Co LLP’s forthcoming DDR5 UDIMMS has received Intel Platform Validation. Kingston’s introductory portfolio of DDR5 memory will be the first in a series of high performance, low to high capacity, multiple form factor solutions in support of DDR5 based platforms debuting over the next year. After developing the …

ServiceNow and Celonis are partnering to boost digital transformation investments. This will see ServiceNow’s low-code workflow platform combined with the real-time process execution capabilities of the Celonis Execution Management System (EMS). ServiceNow also intends to make a financial investment in Celonis. The companies will jointly deliver solutions to help customers …

On Wednesday 29th September, hosted by Gabby Logan this year’s PCR Awards took place at The Grand Connaught Rooms, London. Here’s who scooped an award on the night. To view the photo gallery from the night click here Many thanks to everyone who attended but for anyone who was unable …