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Kaseya has appointed Ketan Tailor as Chief Customer Officer to enhance customer experience, strengthen partner relationships, and support growth across the company’s global managed service provider (MSP) community.
Tailor brings more than 20 years’ experience in customer success, professional services, and customer experience. He most recently served as chief customer officer at Barracuda and has previously held senior roles at Ping Identity, xMatters, Everbridge and Sophos.
Since joining the company, Tailor has been meeting with MSP partners to better understand their business challenges and growth ambitions. Kaseya said the feedback from those discussions will inform his priorities as he works to improve communication, accountability, and support for partners.
The appointment is part of Kaseya’s ongoing focus on customer success and partner engagement, with Tailor aiming to ensure MSPs have the support they need to grow their businesses over the long term.
