PCR Tech and IT retail, distribution and vendor news
HP is expanding the Workforce Experience Platform (WXP) in the UK, a managed service designed to improve IT operations and employee engagement. The platform integrates AI-driven analytics, sentiment tracking and automation to provide organisations with data-driven insights into their IT environments.
WXP aims to help businesses enhance technology experiences for employees while streamlining IT management. It incorporates device intelligence, user feedback analysis and predictive lifecycle planning, enabling companies to make informed decisions about hardware upgrades, security measures and operational efficiency.
The platform offers a centralised dashboard that provides real-time insights into device health, system performance and employee satisfaction with workplace technology. AI-powered recommendations assist organisations in selecting appropriate technology for different roles, while predictive analytics support IT planning by identifying optimal refresh cycles based on usage data. IT administrators can also query system performance through natural language processing.
Security features, including integration with HP Wolf Security, aim to reduce manual helpdesk intervention and strengthen endpoint protection. HP has announced plans to expand WXP’s capabilities to support multiple operating systems and device manufacturers, extending visibility across IT infrastructures.
“The way people work is changing rapidly, and businesses need to keep up,” said Lee Elliot, director of Workforce Solutions, HP Northwest Europe. “Productive and engaged employees are at the heart of successful businesses. With WXP, we are helping our customers shift from firefighting to forward-planning by supporting remote, hybrid, and in-office teams with equal agility. By reducing IT friction, simplifying operations and lowering total cost of ownership, WXP empowers organisations to deliver seamless technology experiences that drive performance and improve employee satisfaction.”
Available in Standard, Professional and Elite tiers, WXP is positioned as a solution for businesses seeking to transition from reactive IT troubleshooting to proactive workforce management. The platform can be deployed directly by HP or through its channel partners.
