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Consumer trust in a business has never been so critical. Take, for example, the recent hack on Ashley Madison which saw customer data stolen from its 37 million users, leaving patrons details exposed and the businesses reputation in tatters. This news demonstrates the need for customers to feel confident that …

When I speak to the network managers of secondary schools and academies across the UK, there are three letters that when uttered never fail to make them shudder: OS X. Similar to a brown food paste commonly found on toast, Mac OS X is very much “love it” or “hate …

Earlier this year, the Applegate-Brunel Digitisation Index was published for the very first time in the UK. It reflects the result of an extensive research study in which over 800 UK businesses participated. This index stands overall at 56.9 (with the score 50 representing the midpoint between entirely undigitised and …

According to a recent survey by HM government, security breaches are on the rise with 90 per cent of large organisations reporting at least one incident in 2015, compared to 81 per cent the year before. Despite this, many organisations are still guilty of taking a laissez-faire attitude to security …

Recent research has revealed 37 per cent of IT providers are struggling to meet service level agreements (SLAs). To me this comes as little surprise, every organisation requires a different level of service and different parts, so meeting four, let alone two hour SLAs is always going to be a …

As children filter back to school to embark on another year, it presents a great opportunity for schools to evaluate their technology solutions. This is particularly relevant with newer technology, such as tablets, where the return on investment is still up for debate. Tablets have been a popular consumer item …

Traditionally, purchasing IT stock that would never be used was an unavoidable business cost. Organisations bought IT hardware spares in order to provision for any potential downtime. It was assumed inevitable that some spare parts would remain unused, left to sit on a shelf or even be disposed of. Not …

The partner community currently faces a significant challenge. This is the challenge of the cloud and how a traditional IT channel business can credibly enter the market. There are scare stories in circulation with certain well-known businesses not performing as well, but there are even more positive examples of companies …

Since the first computer was built in 1946, chips and devices have continued to get smaller. Just 20 years ago, hard drives were big and heavy, ranging from 400 to 1000 megabytes in size. Now 500 gigabytes (500,000 megabytes) is regarded as low end, and can be picked up at …

IT Channel Expert sat down with Ipswitch’s senior VP for EMEA Operations, Michael Hack, to find out about the benefits of the firm’s channel programme and how it plans to double its EMEA business over the next 36 months. What services does Ipswitch offer? Ipswitch helps solve complex IT problems …