Features

Be part of something truly special. PCR is looking for esteemed industry professionals who would like to nominate themselves or a colleague to judge this year’s PCR Awards. The PCR Awards 2022, being held at London’s nostalgic, The Brewery will be back on Wednesday 29th September to celebrate the retailers, …

PCR’s May issue will be featuring our hugely popular Under 30’s Rising Stars of the Industry. The Top Two winning entries will be invited to attend PCR awards gala evening.  The two top candidates will be selected and each will receive a ticket to this year’s PCR Awards plus the …

PCR’s May issue will be featuring our hugely popular Under 30’s Rising Stars of the Industry. Top Two winning entry awards The two top candidates will be selected and each will receive a ticket to this year’s PCR Awards plus the opportunity to be interviewed, which will be published in …

James Newman, Senior Accounts Executive, GreyOrange discuses how AI and robotics technology can aid the returns process for retailers. Black Friday and Cyber Monday marked the beginning of the festive retail season which set off weeks of deals and discounts, continuing through to the January sales. Retailers offer huge discounts throughout December and January, in-store and online, while customers …

Simon Blackwell, CMO at TelcoSwitch explores the all important suject of customer satisfaction and how to achieve it. The pandemic has allowed many organisations to enhance their digital transformation strategies to ensure they could function effectively during periods of great uncertainty and in a post-Covid environment. One such example has …

As many businesses look to digitally transform, Sean Leach, Chief Product Architect at Fastly discusses how many are unprepared for the security issues this entails… A year of transformation The pandemic has accelerated many businesses’ need to digitally transform, from offering virtual services to clients to the sudden shift to …

In PCR’s March issue, which hits desks at the beginning of March we will be running our popular esports and gaming focus. Esports roundtable Q&A Special feature highlights will include our esports state of the industry round table Q&A (check out the PCR website for details on how to participate). …

Aman Khurana and Andre Hordagoda, Co-CEOs and Co-Founders of Go Instore, and Mark Zablan, CEO of Emplifi discuss how the customer experience is being reimagined to enhance brand-to-consumer relationships. Increasing levels of online shopping over the last 10 years have seen retailers turn their attention to their digital channels. This has …

Rob Hancock, Head of Platform at Giacom, explores the importance for Managed Service Providers (MSPs) and IT resellers to invest in PSA solutions, as better billing not only enhances productivity and is more cost-effective; but it also frees up staff resources to focus on what’s important: growing the business and …

From New Year’s Day there will be little more than 1,000 days to go until January 2025 – and what is potentially the biggest shake-up to the UK telecomms network for decades.  During 2025, the Government and telecomms industry leaders will be turning off the telephone system as we know …