TD Synnex has updated its strategy for the services business unit that places the focus firmly on driving the circular economy with partners and ensuring they can meet the growing demands of their end-user customers for more sustainable choices.
Following a strategic review, the Services business unit will now concentrate on providing additional trade-in and IT asset disposition (ITAD) options that will enable partners to encourage customer investment in IT products and services while also meeting their sustainability obligations.
This is in addition to the wide range of financial services that TD Synnex provides, including Tech as a Service (TaaS), which enables partners to offer any combination of products and services on a subscription basis. Partners will also be able to make use of the wide range of options available through TD Capital – the Flexscription offering, which provides clearly visible end-of-contract options from the outset; and the Easy Upgrade consumer subscription service.
The third key element of the new approach will see TD Synnex offering a set of value added services, enabling partners to offer tailored configuration, ‘bill and hold’ services, extended warranty options, and net zero consultancy services to their customers.
The central focus of the new strategy will be on driving the circular economy, said Sophia Haywood-Atkinson, business unit director, services, UK, TD Synnex. “The circular economy is becoming a core part of the whole IT ecosystem. Being able to drive and deliver sustainable choices and derive better value out of the entire lifecycle of IT products is going to become absolutely vital to all partner businesses in the future. Device-as-a-service is increasingly popular and we are seeing more tenders stipulating that a certain proportion of products must be refurbished.
“This is already a big area of potential for our partners and, as it continues to accelerate and grow, we will be ready to support them in delivering on customer expectations and maximising the potential.”
According to research from Verdantix, the circular economy digital solutions market was worth over $468 million in 2021, and will grow to over $1.6 billion by 2027, at a CAGR of 27 percent. This may only be the tip of the iceberg, said Haywood-Atkinson. “All conscientious commercial and public sector organisations have now set their own sustainability and net zero targets and are moving determinedly towards them. IT is going to play a key part in helping them to achieve those aims and our role will be to act as a provider of services that will enable partners to support their customers’ sustainability goals.”
The approach will be geared as much to partners serving the SMB market as those addressing the enterprise sector, she stressed. “Small businesses need to drive sustainability as much as large organisations and we will be making sure that our services portfolio is suited to their needs and accessible to all partners.”