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A Zoom Phone module aimed at the hybrid remote workforce released by Tiger offers an analysis and reporting platform.
Following the successful roll-out of Microsoft Teams analytics functionality last year, the new launch enables Zoom customers to make better, data-driven decisions by understanding its performance in the context of their wider UC estate. Users are offered analyse of key metrics at pace – including volume of interactions, incoming call performance, top users, and more.
Tiger’s solution allows users to retain all data for as long as they need to – providing limitless, accurate trend analysis and insights across the entire UC estate that never disappears.
Intuitive features include call logging capabilities to explore the date, time, and length of calls, proactive alerting functionality to reduce missed and fraudulent calls, and the ability to identify technology usage patterns so leaders can optimise licences and uncover specific training needs to further engage employees and enhance skillsets.
Ben Nicklen, chief operating officer for Tiger, said: “Hybrid working has accelerated at an exponential rate as a result of the pandemic and today, employees typically expect to have flexible, sophisticated, cloud solutions that will ensure they have the tools to communicate, collaborate and connect.
“Often, people only access data analytics when something is wrong. With Zoom – a vital communications platform utilised by millions of people throughout the pandemic – we’re placing the control back into the hands of the users so they can quickly pinpoint and address concerns and predict issues before they happen.
“Modern-day workforces require full visibility across their entire organisation. There has never been a more important time to invest in technology that enables teams to work from anywhere, at any time, and interrogate both current and historic data whenever they need to.”
Tiger’s latest release aligns to its company strategy to simplify the visibility of data from multi-vendor UC environments. Supporting organisations to bring all communication and collaboration data into one integrated platform, Tiger’s software provides a ‘single pane of glass’ from which to view and analyse data.
Other developments include an integration with RingCentral as well as call queue analytics for Microsoft Teams – allowing users to monitor and measure information including call volumes, average talk and wait times.
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