BT Wholesale launches WHC Teams Direct Connect for small business customers

BT Wholesale’s launch of WHC Teams Direct Connect, gives businesses the ability to access external calling for Microsoft Teams using its cloud-based phone solution, Wholesale Hosted Communications (WHC).

WHC Teams Direct Connect allows access to Hosted PBX or Hosted SIP Trunking directly from within Teams, giving businesses high-quality digital phone calls on all their devices, with the benefit of WHC, including call recording and analytics.

Key advantages of WHC Teams Direct Connect include: The ability to mix and match Hosted PBX, Hosted SIP Trunking and Teams to build the right solutions for their customers. The solution is quick and easy to deploy  without needing specialist IT support or long wait times

Benefits to customers include improved collaboration for hybrid working. Users can have the same number anywhere, on any device alongside quick service set-up. The solution is also natively connected to BT’s WHC automated ordering journey, allowing end users to be added in real time and making calls in a matter of minutes.

Gavin Jones, Channel Director at BT Wholesale said: “Bringing Microsoft Teams into our WHC portfolio was a natural next step for our partners and their customers. At BT Wholesale we want to ensure our propositions are adding the best value. Microsoft Teams is a great platform that many businesses rely on, but we wanted to take our support further by adding the extra functionality of allowing phone calls. This is a simple and cost-effective way to get calls in Teams so that we can deliver the greatest benefits to our partners and their customers.”

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