ServiceNow and Celonis partner on work flows

ServiceNow and Celonis are partnering to boost digital transformation investments. This will see ServiceNow’s low-code workflow platform combined with the real-time process execution capabilities of the Celonis Execution Management System (EMS). ServiceNow also intends to make a financial investment in Celonis.

The companies will jointly deliver solutions to help customers identify and prioritise processes that are suitable for automation, then create digital workflows to optimise those processes for more seamless digital operations. Together, ServiceNow and Celonis will help customers more deeply understand how work moves across the enterprise and apply those insights to accelerate digital innovation and predict how to make work better.

“There is an innovation explosion underway as business leaders face do-or-die moments to profoundly evolve business models and accelerate digital transformation,” said ServiceNow CEO Bill McDermott. “ServiceNow and Celonis are joining forces to help companies liberate business from decades-long process bottlenecks, integration challenges, and workforce frustration. The workflow revolution has arrived, and we are leading this once-in-a-generation opportunity to make work better for everyone.”

“We believe that the winners in digital innovation will be the companies that put data to work in every facet of business execution,” said Alex Rinke, co-CEO and co-founder of Celonis. “This partnership with ServiceNow, the gold standard for digital workflow globally, underscores just how significantly data is revolutionising enterprise software. We are building Celonis to be the most innovative and trusted partner to every leader, team, and organization utilizing data execution to transform and strengthen their business.”

“Celonis and ServiceNow are the leaders in their respective fields, and we are very excited about the business process opportunities they’ll unlock together,” said Dr. Matthias Egelhaaf, Head of Digital Solutions at Siemens GBS. “At Siemens GBS we were a first mover applying Celonis and we’ve seen positive results to our processes, and we are looking forward to experiencing the benefits of ServiceNow and Celonis together.”

The companies plan to deliver joint solutions in the first half of 2022.

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