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Avaya and RingCentral Inc. have announced the expansion of Avaya Cloud Office by RingCentral across Europe, with the solution now generally available in Ireland, France and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large UK-based Government customer.
“The commercial availability of Avaya Cloud Office means that our team is forging ahead to bring all the benefits of cloud-based unified communications to enterprise, mid-market and SME businesses across the island of Ireland,” said Aidan Furlong, Country General Manager, Avaya Ireland. “There has never been a more important time for communication and collaboration solutions that enable people to work from anywhere and across a wide range of devices. Businesses looking to optimise their remote working ability will be able to put Avaya Cloud Office to work immediately and will reap the benefits of a connected and collaborative workforce now and into the future whatever stage they are at in their digital journey.”
This geographic expansion of Avaya Cloud Office follows the launch of the solution in Canada, the UK, and Australia in June and the United States in March. Since then, the solution has seen uptake continue to accelerate, with a growing number of new customers being signed across every country in which Avaya Cloud Office is available.
“It is now more important than ever before that vendors in UC&C are able to provide UCaaS for clients both new and potential,” said Oru Mohiuddin, Research Manager Enterprise Communications & Collaboration, IDC. “According to the IDC Europe forecast1, UCaaS will grow at a compounded annual growth rate of 23.3% between 2019 and 2023, higher than 17.1% as anticipated during the pre-COVID-19 period. Avaya Cloud Office is now available in France, Ireland, and the Netherlands and follows the success that Avaya has seen in North America, Australia, and other European countries. This is to facilitate remote collaboration as working from home becomes the new norm in the post-crisis period. It is, however, not just enough to provide UCaaS – it needs to be customisable, flexible, modular, agile, frictionless, scalable, omnichannel, and secure to cater to the varying needs of enterprises.”
Following today’s announcement, organisations in Ireland, France and the Netherlands will benefit from the same recently announced features that are available to all Avaya Cloud Office customers, including additional migration tools, enhanced devices support, along with advanced telephony management and other capabilities.
“Avaya Cloud Office is generating tremendous return on investment for our customers, who appreciate the flexibility and reliability the solution provides,” said Dennis Kozak, SVP, Business Transformation, Avaya. “Over the last quarter, we have activated an eager base of customers and partners with this compelling UCaaS offer. As we expand availability of Avaya Cloud Office across Europe, we look forward to enabling more customers to achieve positive business outcomes as they transition to new ways of work and engagement.”
“The need for modern cloud communications has only become more pronounced since we jointly launched Avaya Cloud Office in March 2020, with many organisations realising the benefits of a powerful UCaaS solution,” said Phil Sorgen, chief revenue officer, RingCentral. “Avaya Cloud Office helps meet the communications needs of these organisations, and we continue to see adoption as we roll it more broadly worldwide. We look forward to expanding the ability of our joint European customers to take advantage of these capabilities.”
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