Avaya and Alcatel-Lucent Enterprise are furthering their partnership to enable both ALE and Avaya customers to innovate using an expanding, increasingly rich and complementary set of capabilities from either company, and painlessly roll them out. “Our common objective is to support our customers in their digital transformation, providing all capabilities …
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Avaya is partnering with Microsoft to combine its Avaya OneCloud CPaaS (Communications Platform as a Service) now integrated with voice, video, chat and SMS capabilities of Microsoft Azure Communication Services for combined global reach, scale and functionality. “Avaya and Microsoft are responding to our customers who have asked us to deliver …
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Avaya and RingCentral Inc. have added new capabilities for the Avaya Cloud Office by RingCentral Unified Communications as a Service (UCaaS) solution. “Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and …
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Westcon’s latestUK Master Agent agreement for Avaya OneCloud CCaaS will now cover European countries following a successful UK pilot. The renewed partnership with Avaya will see Westcon become the first Master Agent for Avaya OneCloud CCaaS (Contact Centre as a Service) covering the European region as the momentum behind its …
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Avaya has added new capabilities for its Avaya Spaces workstream collaboration (WSC) platform. AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud CPaaS (Communications Platform as a Service) can now extend existing on-premise calling technology with Avaya Spaces. Legacy communication systems and monolithic software solutions were never designed for today’s …
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Steve Joyner, Managing Director – UK & Ireland, Avaya offers his views on remote working and the way to implement a robust infrastructure. Whilst no-one could have predicted a global pandemic that dominated the headlines day after day and month after month, many had planned for a year of digital …
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Avaya’s OneCloud CCaaS and OneCloud CPaaS portfolios are now available with its AI Virtual Agent Enhanced, with new human-like automation features. This conversational AI capability uses Google Cloud Dialogflow CX, and is part of Avaya’s integration of Google Cloud’s Contact Center AI (CCAI). The combination of Avaya AI and Google …
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Avaya has announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. These solutions are designed specifically for healthcare providers and government agencies and can be applied on top of any existing infrastructure to assist with the critical requirements of successful administration of …
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Avaya has redesigned its Avaya Vantage desktop device to improve the environment for people working from home. This an all-in-one meeting solution for the home office which includes a built-in high definition conferencing camera, wide band audio and four microphones, enabling an exceptional collaboration experience without requiring the use of …
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Avaya is integrating cloud AI solutions from NVIDIA to enhance the Avaya Spaces app. Avaya Spaces offers a work space where users can message, meet, share content, manage tasks and collaborate in the cloud. Announced separately by NVIDIA, the NVIDIA Maxine cloud-native streaming video AI platform features a collection …
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