Zoom Video Communications, Inc.’s new omnichannel contact centre solution is optimised for video. Zoom Contact Center will have over 100 agent, supervisor, and contact centre administrator features at launch. Future investments will include additional channels, CRM and workforce management integrations, and AI/ML to optimize agent productivity. At launch, Zoom …
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Zoom’s Head of UK&I, Phil Perry talks to Michelle Winny, Editor of PCR about taking the remote/hybrid workforce experience to the next level and the company’s current and future plans to transcend this space. Following on from our Dec-Jan issue focusing on the Remote/Hybrid workforce, Zoom’s Head of UK&I, Phil …
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BenQ’s DVY31 meeting room webcam and the DVY32 conference room camera have been officially certified by Zoom for their seamless, high quality communication capability. The DVY31 is now a Zoom Certified Full HD Business Webcam. Designed for small to medium-sized meeting rooms, the DVY31 is a 1080p HD camera with …
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In the latest February issue of PCR we have a special focus on Independent Retailers. It goes without saying that the retail market has gone into a complete spin these past few years following the pandemic, with many major high-street brands falling victim to the effects of the lockdowns. Included …
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Zoom has launched a new free to use Learning Centre. Users can take advantage of a library of short, self-paced, on-demand courses to learn how to use Zoom’s suite of communication solutions. Plus real live Zoom experts are on hand to offer help and support. Highlights of Zoom Learning Centereinclude: Content …
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Zoom’s Zoom Apps Fund is reported to have completed its second batch of investments into Zoom’s developer ecosystem. This investment is part of a $100 million global venture fund designed to support Zoom Apps and partners building apps and integrations on the Zoom Developer Platform. More than 25 Zoom Apps …
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Zoom has announced the availability of auto-generated captions, which automatically provide speaker subtitles on Zoom video meetings or webinars. The feature, also known as live transcription, is available for all free and paid Zoom Meetings and Zoom Video Webinars accounts. Users can enable the feature via the Zoom web portal. Participants can still privately request that the meeting host …
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Zoom Video Communications’ reseller partners will have the opportunity to sell Zoom Phone Bring Your Own Carrier (BYOC) licenses. They will also be able to connect customers who use enhanced cloud peering to access PSTN to Zoom Phone Provider Exchange, a new way to discover providers and follow a self-service journey to provision phone numbers securely. Zoom is …
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If Chloe Can, a charity focussed on empowering young people to follow their dreams, has continued giving career advice and guidance with the support of Zoom while restrictions have disrupted in-person education. If Chloe Can is the brainchild of former cabinet minister and Tatton MP Esther McVey. It works with …
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Zoom Video Communications, Inc. is to acquire Karlsruhe Information Technology Solutions – Kites, GmbH (“Kites”), a start-up dedicated to developing real-time Machine Translation (“MT”) solutions. Kites was founded in 2015 and has academic roots with Karlsruhe Institute of Technology, where co-founders Dr. Alex Waibel and Dr. Sebastian Stüker are faculty …
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