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Opinion

The golden opportunity of chatbots

Karen Waters, Product Director at Engage Hub, looks at how chatbots can be used to improve customer experience. The chatbot has come a long way since ELIZA was developed in 1966. Improvements in NLP (natural language processing) and automation mean that they are now able to engage in meaningful, flowing …

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Where are you on the storage upgrade cycle?

Mark McCarter, Ortial Technologies’ Director of Product Development, discusses why the company is seeing a huge spike in demand for SSDs… At Ortial we firmly believe that there has never been a better time to upgrade your PC’s storage. Over the past 18 months we have seen prices cut by …

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Being relevant in UK tech distribution in 2019 and beyond

Dave Stevinson, Managing Director of QBS Software and GNR:Tech, looks at the UK tech distribution channel consolidation and shares four insightful observations. There are less distributors than ever before and the channel is exhibiting all the signs of a mature market. The old adage of “get big, get niche or …

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Why retailers need to embrace constant change

Kevin Murray, Managing Director at Greenlight Commerce, offers up his tips for future proofing your retail business… In today’s competitive landscape, modern businesses thrive or fail due to their reputations. Poor customer experience is enough to make a shopper abandon their cart and move directly to that retailer’s closest rival, …

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Digital transformation is the key to customer engagement

Dan Power, UK regional manager at OneLogin, looks at how technology can be used to improve customer engagement as well as employee retention. Retail is one of the most challenging sectors in the UK right now, particularly with the collapse of the British high street regularly splashed across the front …

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From theory to reality: How channel businesses leverage relevance

Scott Lynn, Services Director at Agilitas, looks at why businesses in the IT channel need to embrace a customer-centric model. In today’s changing IT channel, expectations are on the rise, with customers demanding more and more from their channel partners. The need for relevance from channel businesses has never been …

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How to monetise IoT data

With the rise of IoT, businesses are capturing more data than ever before – but are they missing a trick when it comes to gaining additional value from that data? Great swathes of IoT data alone are not enough – from data context or business model, there is more to …

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It’s time for brands to prioritise the happiness of millennial shoppers

Derek O’Carroll, CEO of Brightpearl, looks at why brands must work harder than ever before to attract buyers and to encourage repeat purchases, particularly from the younger demographic. We now exist in a world where technological innovation is empowering customers to expect more from the brands they deal with, to …

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How technology can improve people’s lives

According to AbilityNet, there are 12 million disabled people in the UK. While some claim ‘mainstream’ tech can leave them behind, there is a raft of specialist products and services designed with their needs in mind. Andrew Wooden investigates.

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