Cloud Software & Services

Espria has announced a new strategic alliance with Five9, a provider of intelligent cloud contact centre solutions. The collaboration will allow both companies to extend the delivery of capabilities that help businesses deliver more engaging and unified customer journeys across digital and voice channels and between virtual and live agents. …

Cloud computing and disaster recovery specialist, virtualDCS is continuing to improve the speed at which its partners can restore, move, and consolidate data, after forming a unique partnership with mass data storage solutions company, Seagate. The new Seagate Lyve offering, known as CloudCover Shuttle at virtual DCS, offers a fast …

11:11 Systems, (“11:11”) has launched 11:11 Connectivity Solutions, powered by Fortinet Secure SD-WAN, designed to provide secure and dynamic network services, managed connectivity services and professional services. Now, organisations can turn to 11:11 as a one-stop-shop for cloud, connectivity and security solutions, resulting in lower costs, reduced redundancy and risk, …

KnowBe4 has released a phishing security resource kit to help end-users defend themselves and their organisations against the threat of phishing attacks.  Phishing is a social engineering scheme in which bad actors attempt to acquire sensitive information from users such as login credentials and credit card information or trick them into clicking on …

Cybersecurity company NordVPN has launched a new free model, giving consumers the security and convenience of a Virtual Private Network (VPN) when sharing files. The Meshnet feature, now available without a subscription, allows users to easily access other  devices, wherever they are in the world. The service acts like a …

TIBCO has made a series of enhancements to its analytics suite, delivering immersive, smart and real-time analytics that empower customers to take action and benefit from faster, smarter insights. Updates to TIBCO Spotfire and other scalable analytics solutions close the gap between insight and action, building on existing capabilities to …

SentinelOne, an autonomous cyber security platform company, has announced integrations with Revelstoke, Fletch, Code42, and KnowBe4, adding new use cases to the Singularity Marketplace. The new integrations expand Singularity XDR’s Security Orchestration, Automation, and Response (SOAR), insider threat protection, automated prioritisation, and end-user training capabilities. “We are committed to strengthening the …

Qualtrics and Twilio are expanding their partnership and introducing a new no code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). The combined view of operational engagement data like content engagement, purchases, user logins and cart abandonments …

8×8 has introduced AI-driven enhancements that transform business and contact center performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. By infusing deeper AI/ML, natural language understanding models, and performance …

SentinelOne and Wiz have formed an exclusive and strategic partnership. The combined expertise of Wiz’s Cloud Native Application Protection Platform (CNAPP) and SentinelOne’s Cloud Workload Protection Platform (CWPP), can be offered to organisations of all sizes and equip customers with a best-of-breed cloud security solution that provides superior capabilities to …