PCR Tech and IT retail, distribution and vendor news
With the rapid advancement of artificial intelligence (AI) capabilities, AI-powered threats are evolving at an unprecedented pace. Security teams are particularly wary, with 93% of cybersecurity professionals expecting AI-powered tools to negatively impact their organisation within the next 12 months. High-profile cases of malicious GenAI deepfake use are now becoming …
Read More »Majority of UK consumers ‘hacking’ customer service to avoid automated chatbots
ServiceNow, the AI platform for business transformation, has highlighted the challenges brands face in dealing with today’s tech-savvy consumers, with almost four out of five people (77%) looking up tips and ‘hacks’ online to avoid speaking to a chatbot when engaging with customer service. Just under three-quarters (73%) also turn …
Read More »Keeper survey finds tech tools overload makes cybersecurity professionals feel out of control
Recent research by Keeper Security reveals that nearly half of security professionals (48%) say they favour standalone security solutions for specific issues. Yet, this has resulted in security pros grappling with 32 different security solutions in their tech stacks, on average, and some managing hundreds of different security tools. Moreover, …
Read More »Kaseya’s Future of IT Survey report underscores prioritisation of AI and cybersecurity
Kaseya recently released its 2024 Future of IT Survey Report, which surveyed IT service providers from the Americas, EMEA and APAC regions. Based on the report, increasing IT productivity though automation and AI usage are among the top priorities, while IT cybersecurity remains an area for growth, with IT service providers …
Read More »Sustainable IT in education; refurbished IT supply lines must support schools, says Espria
In a recent survey of IT leaders from Microsoft, Dell and other sector leaders it was revealed that many believe a fifth of all laptops bought by enterprises will be pre-used, refurbished models by 2032. This estimate is attributed to an increased demand for sustainable devices due to squeezed budget, as …
Read More »MSP market is pivoting towards providing cybersecurity solutions, according to research
New research conducted by CyberSmart indicates that managed service providers, historically expected to manage IT infrastructure for their customers, are increasingly expected to protect this infrastructure too. The research, conducted by OnePoll in Spring 2024, polled 250 senior leaders at UK-based MSPs, found that 65% of MSP customers now expect …
Read More »Increasing threat of violence and crime a key concern for retailers
Violence towards staff and employees is one of the most pressing concerns for a third of retailers, new research from NFU Mutual has revealed. Data from the commercial insurer showed that 34% of those surveyed said the ongoing issue of retail crime means they fear violence as well as staff …
Read More »Report exposes lack of Cybersecurity training in UK workplaces
KnowBe4 has released its latest UK Cybersecurity Practices at Work report on workplace cybersecurity behaviours. Based on a survey conducted by OnePoll with 2,000 UK participants who use computers for work, the survey delves into various aspects of cybersecurity awareness and behaviours conducted in the workplace. The findings revealed that …
Read More »Mid-market organisations see ESG initiatives as drivers for growth
According to research from Node4, UK mid-market organisations are embracing ESG policies specifically to improve customer loyalty and gain a competitive advantage. They also believe implementing ESG initiatives can drive innovation, deliver growth and generate cost savings. Notably, the research data indicates that less than 1% of mid-market organisations have …
Read More »AI or bust for embattled UK SMEs
JumpCloud’s Q3 2024 SME IT Trends Report has found that 64% of UK respondents agreed that AI threats are outpacing their ability to protect against them. This is a marked increase from the previous report. While 81% (vs. 70% in Q1 2024) of respondents concurred that their organisation should be …
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