Device management: Keeping track of all end points

Michael Shoham, CEO of Radix tells us about the importance of device management

Radix Technologies is a provider of device management solutions (MDM/EMM), focusing on education, VR/AR and enterprise single-purpose devices. PCR speaks to the company’s CEO, Michael Shoham to find out the latest in end point security.

Could you tell me more about Radix and the solutions it offers?

Radix delivers device management solutions and we help modern businesses consolidate all devices, processes, and stakeholders in one easy-to-use management platform.

Our solutions are based on VISO, a new-age cloud-based device management platform. It provides administrative and instructional capabilities to all stakeholders in an organisation. This enables seamless operation of all types of devices irrespective of their location.

How do you think companies should manage their digital devices and data?
Digital devices have become important for an increasing number of business and educational processes. This emphasises the need for organisations to use effective device management tools that can unlock the real potential of their device fleets. It’s just as important to keep these devices secure, healthy, and optimally tuned to their mission.

How can organisations use cloud-based device management platforms to keep track of data?
A robust device management platform, such as VISO, is equipped with analytics and reporting tools. For example, IT personnel can create detailed device and inventory reports. They can also generate a command log showing all actions performed with the option to track and receive notifications in case of a failure.

Real-time anti-theft and geofence notifications allow users to track, lock, and wipe devices, thus reducing the risk of sensitive information falling into the wrong hands.

What are the key issues related to data security that a device management platform looks to address?
Any sophisticated device management platform addresses the device management layer in addition to the enterprise mobility layer.

Enterprise mobility management (EMM) deals with everything related to data security and access. On the other hand, mobile device management (MDM) helps keep the entire device fleet healthy and patched. The end goal is to prevent sensitive business information from falling into the wrong hands by using real-time anti-theft and geofencing tools.

What is compelling organisations to change their approach to data handling and security?
It’s a combination of new data handling policies (such as GDPR and CCPA) and the proliferation of digital devices. Any modern business organisation, regardless of its industry, is heavily dependent on digital devices. And we often use these devices to store a variety of personal and confidential information. This includes access to our identity, bank/credit card accounts, insurance, social media, photos, and personal documents. Add to that all the dangers of web fraud and cyberattacks, as well as the eye-opening statistics about digital device theft.

What advice can you offer to those looking for a device management software solution?
The beauty of an ideal device management platform, such as VISO, is that it provides an easy-to-use platform for consolidating all devices, processes, and key stakeholders. It should provide the EMM layer and a very powerful low-level device management layer as well.

While marketers can push promotional messages across the entire device fleet, trainers and coordinators can guide multiple users’ immersive training experiences. Similarly, support executives can deliver users with real-time ad-hoc support.

What is OTA distribution, and how is it related to device management?
Simply put, OTA means over the air. When it comes to device management, everything is OTA – going out from one central location to a single device, group of devices, or the entire fleet. It enables remote control, assistance, management, and maintenance.

Also, users can patch OTA updates, collect insights, receive alerts, as well as configure, track, and lock devices via a single interface, making sure they are always ready and optimised. In device management, the primary definition relates to OTA firmware updates, which are critical for keeping devices healthy, patched, and tuned to an organisation’s goals. Traditional OTA distribution used by legacy protocols can take days and weeks. But in device management, it’s instant and specific to individual devices/features/settings.

How does an MDM software solution optimise an organisation’s IT budget and resources?
A mobile device management platform lets users limit direct interactions and to do things remotely, thus saving time and money. With features such as remote control, assistance, maintenance, and data collection, every device is always configured and optimised via a single easy-to-use interface.

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