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A new video collaboration solution launched by Compodium International AB has been released, to help secure and authenticate external communications. The Vidicue Software-as-a-Service (SaaS) platform, encrypts and authenticates all call participants. Designed to meet the needs of regulated industries, such as healthcare, financial services, legal, and education, as well as any large enterprise or public sector organisation, Vidicue’s call flow functionality and virtual waiting room capability, minimises the risk of violation of any privacy laws and data regulations.
The identity of every video call participant is fully authenticated before the video call is initiated. The process is simple, and authentication is from both sides. A customer is sent a link, which prompts them to download the Vidicue Meeting App. Once authenticated, the customer is directed to a virtual waiting room ready for the host (e.g. care giver) to call them into the meeting room, which exists only for the duration of the conversation.
A rapidly growing market
The market for video conferencing was worth $8bn in March 2019, and is predicted to grow 12% to $14bn by 2023. However, widespread adoption of video conferencing by both businesses and consumers over the COVID-19 crisis has shifted this – the total addressable market is now expected to reach $43bn by 2022.
“The global pandemic has changed the way we live our lives and highlighted a clear need for a new type of video conferencing solution – one that provides the kind of military grade, enterprise-class encryption required by heavily regulated industries and large organisations that prioritise security,” said Amit Walia, EVP, Managing Partner at Compodium. “There can be no doubt that we have swiftly entered a new digital meeting age in 2020 and many organisations are realising that conventional video conferencing solutions do not meet the business requirements or safety expectations of their customers” continued Walia.
The Vidicue SaaS solution includes a control and monitoring centre, queue and call flow management, and payment system integration. The solution is available to use on any computer or mobile device and can be accessed through a web browser or the dedicated Vidicue Mobile App.
“We have seen a huge rise in demand for unified communications and collaboration tools in recent months, but the diverse and fragmented market means many organisations are now facing significant challenges with compatibility, quality of service, balancing the high costs of video conferencing infrastructure costs with the surge in usage capacity, and – most importantly – security,” continued Walia. “Vidicue solves the problem of interoperability and cost-effectiveness, while ensuring complete security and authentication for digital video meetings,” concluded Walia.
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