PCR Tech and IT retail, distribution and vendor news
Whether you’re a global managed services provider or a local PC repairs firm, customer satisfaction is key to growing your business.
To help you engage and interactive more efficiently with your customers, respond quicker to issues and queries, manage your feedback and improve your customer relationships, here’s IT Channel Expert’s pick of the most useful customer service apps for IT and tech businesses:
Desk.com
– Self-service portals
– Productivitly tools
– Customer profiles
– Third-party integration
– Universal inbox
– Respond and re-assign on the go
– Customisable reports
– Supports iOS and Android
Zendesk
– Wide range of customer service tools
– Suitable for businesses of all sizes
– Ticket viewing tools
– Help center feature
– Phone support
– Integrates with a number of tools and customer apps
SmarterTrack
– Track, manage and report on customer service and communications
– Manage employee communications across multiple channels
– Compatible with desktop, tablet and mobile
– Live chat software
– Self-service helpdesk portal
– Time logging
– Multiple brand support
– Customer satisfaction surveys
– Call logging and VoIP
– Fully integrated SIP-compliant softphone
Parature
– Self-service capabilities
– Comprehensive reporting
– Access from any mobile device
– Customisable/branded dashboard
– Ticket support
FAQ
– Email template composer
– Respond to customer queries in seconds
– Edit and re-order material
Freshdesk
– Resolve and assign tickets from mobile
– Spam filter
– Brand community builder
– Self-service portal
– Measure customer satisfaction
– Email commands
– Support multiple products including iOS, Blackberry and Android devices
Kayako
– Publishing tools
– Ratings and customer surveys
– Help desk
– Customer profiles
– News and resources sharing tool
– Live chat
OTRS
– Anytime, anywhere access to tickets
– Answer tickets via email
– Close tickets with additional note check
ClickDesk
– Live chat, video and VoIP
– Respond to customers with Skype, Google Talk or ClickDesk agent
– Ticket management
– Multiple device support
– Web conferencing feature
– Analytics reports
Brandify
– Monitor online assets and business reputation
– Track rival’s online assets and activities
– Monitor how partners represent your brand
– Track online sentiment and engagement on a local and national level
– Push brand message out to your network
More on business apps:
– How we’ll use business apps throughout 2015
– Ensuring the security of third-party applications
Image source: Shutterstock
