Tag Archives: SOTI

Underwhelming in-store device experience tempers consumer excitement for AI in retail

30th January 2024 Analysis Comments Off on Underwhelming in-store device experience tempers consumer excitement for AI in retail

Research Analysis 8 Underwhelming in-store device experience tempers consumer excitement for AI in retail

New research from SOTI has found that while 95% of UK consumers have used in-store tech, only 23% believe in-store devices – such as kiosks, tablets, scanners and mobile computers – enhance their experience. The data suggests this is having a knock-on effect on enthusiasm for next-generation, Artificial Intelligence (AI) …

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Preparing for Christmas 2021: 58% of UK Consumers Want Real-Time Visibility of Online Orders

9th September 2021 News Comments Off on Preparing for Christmas 2021: 58% of UK Consumers Want Real-Time Visibility of Online Orders

1 santa christmas shopping online laptop webjpg Preparing for Christmas 2021: 58% of UK Consumers Want Real-Time Visibility of Online Orders

The pandemic has changed how consumers in the UK do their Christmas shopping and retailers need to start preparing now for a different looking 2021 holiday peak season, new research has found. The study, From Bricks to Clicks: State of Mobility in Retail 2021 Report, revealed that more than half (58%) of …

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