Tag Archives: Serviceaide

Serviceaide, Inc. has announced availability, and integration,  of its Luma 2.5 virtual agent on the Point of Business (PoB) platform, a customer-acclaimed suite of service management modules used by large and mid-sized enterprises across Europe and North America. Serviceaide acquired PoB in November with its acquisition of Wendia. This is the …

Serviceaide, Inc., has acquired Wendia, worldwide provider of enterprise service management solutions. A specialist and pioneer in AI-powered service management, Serviceaide offers enterprises around the world the Luma Digital Service Management Suite.  Luma includes a Virtual Agent, an intelligent chatbot and service automation platform that uses artificial intelligence, machine learning …

Serviceaide, Inc., has acquired Wendia, provider of proven and robust enterprise service management solutions to organisations worldwide. Specialising in AI-powered service management, Serviceaide offers enterprises around the world the Luma Digital Service Management Suite. Luma includes a Virtual Agent, a breakthrough intelligent chatbot and service automation platform that leverages artificial …

Serviceaide Inc.’s release of Luma 2.5 offers virtual service and support agent access to enterprise knowledge and automated services. Luma Knowledge is part of Luma Virtual Agent 2.5.  For larger corporations that need a federated approach to knowledge, Serviceaide offers the Luma Enterprise Knowledge Hub, a self-learning, knowledge-centered service that …