With recent rumours that Google is planning to open up its first dedicated retail store, Laura Barnes looks at how this move could transform the high street, and what indies have to offer that big brand can’t.
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RichRelevance’s Michael Ni warns that retailers “must avoid complacency” and be proactive in driving brand loyalty to ensure sales remain strong.
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RichRelevance’s new survey suggests that a lack of understand may be putting shoppers off AI.
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