Tag Archives: retail reflections

Preparing for retail re-opening: Be ready and waiting

Andrew Busby, CEO of Retail Reflections advises on what retailers should be considering or putting into place as the current lockdown restrictions finally begin to ease  They haven’t seen a customer for months, and if reports are to be believed, it’s likely that other, unwanted visitors have likely moved in. …

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Conquering customer feedback: How to impress shoppers and diffuse negative comments

We’re all familiar with the saying “there’s no such thing as bad publicity”. While the idea that, whether positive or negative, no publicity can do harm might ring true in certain industries or with certain brands, when it comes to the retail channel, having consumers on-side is essential. However, in …

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