Tag Archives: report

NTT Ltd., has released its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers have the ambition to improve their CX strategies and recognise that organisational change is essential to make improvements. …

BearingPoint//Beyond has worked with Omdia, on a newly released a report highlighting the potential of small and medium-sized enterprises (SMEs) as a major source of future 5G revenue for communications service providers (CSPs). The study, commissioned by BearingPoint//Beyond and conducted by Omdia, reveals that, despite SMEs representing 99% of the …

The number of annual credential spill incidents nearly doubled from 2016 to 2020, according to F5’s latest Credential Stuffing Report. The report found a 46% downturn in the volume of spilled credentials during the same period. The average spill size also declined, falling from 63 million records in 2016 to …

 NTT Ltd. has released its 2021 Hybrid Cloud Report, which highlights the critical need for business agility, and the role hybrid cloud has had on helping businesses achieve this. The report, which conducted research with 950 decision-makers in 13 countries across five regions (115 respondents in UK & Ireland), highlighted the increasing reliance on technology and found that in the UK & …

Businesses are struggling to maintain trust in a digital world, as 88% of Brits would not use services or purchase products from an organisation they distrust, and 64% have serious reservations about using a brand they haven’t heard of before, according to new research from identity firm Okta and YouGov. The Okta …

 Employers across the United Kingdom accelerated their search for information technology (IT) workers to close out 2020, according to a new report from CompTIA. The “CompTIA UK IT Employment Snapshot” reveals that job postings for core IT positions totaled 198,805 in Q4 2020. That was an increase of more than 32,000 …

Only 28% of consumers surveyed in UK, believe the companies they interact with across retail, healthcare and financial services, now deliver an improved digital experience compared to before the pandemic. The findings from a new study from VMware of more than 2,000 consumers, reveal that while there has been a …

New research into the impact of COVID-19 on physical security purchasing decisions has revealed a sharp increase in the necessity/urgency for businesses to adopt hosted video surveillance (VSaaS) and access control (ACaaS) solutions. While 70% of 1000 senior decision makers in IT, security, FM and HR roles agree this to …

New data points to 1 in 6 homes struggling to afford their broadband packages as the burden of home-schooling continues for thousands of families across the UK. And although Hyperoptic together with 37 local authorities, as well as some of the largest telecoms’ companies including BT, Vodafone, Sky and O2, …

Research from boxxe.com shows the pandemic has created a new era of technological advancement for UK businesses, with 4 out of 5 (82%) undertaking significant digital transformation in the last 12 months. Whilst the restrictions around on-site working and customer interaction brought in during the pandemic have necessitated an acceleration …