Tag Archives: Puzzel

 Puzzel is integrating EvaluAgent technology into its Cloud based Customer Service Platform., designed to directly address some of the biggest workforce engagement and optimisation challenges contact centres face as a result of the Covid-19 pandemic.   “Puzzel is delighted to partner with EvaluAgent to support one another’s ambitious growth plans and joint value propositions. Alongside …

Puzzel, a European Contact Centre as a Service (CCaaS) provider, has acquired Swedish digital engagement company Vergic. Headquartered in Malmö and with offices in Stockholm, Vergic’s technology enables companies to engage with online customers via AI-supported messaging and collaboration tools. The company’s solutions include advanced chatbots, site messaging, live chat, …