John Seidl, Retail Consulting Partner at GreyOrange looks at the impact the pandemic has had on the ecommerce supply chain and ways to handle the surge in online shopping. Retail fulfilment networks weren’t prepared for the chaos generated by the pandemic. They had all sorts of inventory stuck inside bricks-and-mortar …
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Russell Loarridge, Director, ReachFive insists it is time for retailers to bring back the joy in shopping and that means rethinking the online customer experience. The technology exists to move online retail closer to the high street experience, such as customer identity and access management; content platforms; recommendation engines. The technology …
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Findings by McAfee Corp. in its 2020 Festive Season: State of Today’s e-Shopper survey, reveal that, while consumers are aware of increased risks and scams via the Internet, they still plan to do more shopping online – and earlier – this Christmas. Forty percent of Brits note they are hitting …
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Christmas spending is forecast to decrease by £9.674bn during the six weeks leading up to Christmas this year due to the impact of lockdown, according to a new report. The VoucherCodes.co.uk Shopping for Christmas 2020 report, carried out by the Centre for Retail Research (CRR), suggests that new restrictions meaning non-essential stores are closed …
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OnBuy.com is extending its agreement with PayPal to provide ongoing fast, secure and easy payments to its platform not just in the UK but for all transactions on its site globally. OnBuy’s founder and CEO, Cas Paton, said, “Our relationship with PayPal enhances the customer experience thanks to what PayPal promises …
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Despite online shopping brings convenience to people’s lives, there are a number of challenge retailers are faced with when it comes the changing way consumers shop. Picodi.com analysed data over the past year to find out just how Brits are shopping online. The results revealed that mobile commerce is booming …
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In the lead up to Black Friday, Rakuten has revealed that consumers find Christmas shopping less stressful online.
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As more retailers consider banning serial product returners, some experts are warning that it could end up doing more harm than good.
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Poor payment processes have been blamed for a large portion of online shopping cart abandonment.
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High street footfall still down
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