NTT Ltd. has made a series of commitments to reduce its carbon footprint and work towards a more sustainable future. NTT will work to achieve net zero emissions across its operations by 2030 and its value chain by 2040. It is also driving towards powering its Global Data Center Division …
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NTT Ltd. has released the 2021 edition of the Global Customer Experience Benchmarking Report (GCXBR), an annual survey assessing the global state of play for CX. This year, NTT interviewed 1,359 professionals across 34 global markets and 14 different sectors. For the first time, the research also included a voice …
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NTT Ltd., has released its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all industry benchmark. However, retailers have the ambition to improve their CX strategies and recognise that organisational change is essential to make improvements. …
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NTT Ltd. has appointed Terry Bebbington, formerly with Gartner, as SVP Strategy for NTT Ltd.’s Security division. In his new role, reporting to Security division CEO Matt Gyde, Bebbington will work closely with the leadership team to create value for clients, helping define and develop its security strategy and the associated Secure by Design services …
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