Automation has been defined as a key accelerator in the pursuit of digital transformation – with hyperautomation now seen as a ‘condition of survival’ for businesses operating in today’s digital age. The reality, however, is that often businesses do not have the necessary resources to completely overhaul their processes, and …
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Richard Farrell, CIO at Netcall explains how businesses do not necessarily need to turn back on previous pandemic-driven investments, but instead should consider leveraging and developing CX technologies to reinvent and reinforce the customer and employee experience. 2021 was another year of epic firefighting in which customer experience (CX) innovation …
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Richard Farrell, Chief Innovation Officer at Netcall discusses how technologies such as low-code can help mitigate increasing cyber risks Company data breaches regularly make the headlines, putting customers at risk and incurring reputational damage. Over the last year we have seen some of the highest-profile data breaches in history. Whilst …
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Netcall has launch a robotic process automation solution called Liberty RPA. RPA uses software robots to perform a list of actions to automate a task. This list of actions is typically created by watching the user perform that task in an application’s graphical user interface (GUI) and then perform the …
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