PCR Tech and IT retail, distribution and vendor news
Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive discusses the role of multichannel contact centre and self-service platforms. Round-the-clock customer service has become an expectation as digital consumerism has grown. Today, that digital revolution shows no signs of slowing, with the e-commerce market projected to expand from $4.28bn in 2020 to $6.39bn …
Read More »How can better knowing customers equal a more seamless service?
