Tag Archives: customer service

How can better knowing customers equal a more seamless service?

25th February 2022 Opinion Comments Off on How can better knowing customers equal a more seamless service?

Gary Bennett Enghouse copy How can better knowing customers equal a more seamless service?

Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive discusses the role of multichannel contact centre and self-service platforms. Round-the-clock customer service has become an expectation as digital consumerism has grown. Today, that digital revolution shows no signs of slowing, with the e-commerce market projected to expand from $4.28bn in 2020 to $6.39bn …

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AI’s role in customer service will expand significantly this year, says TelcoSwitch

1st February 2022 News Comments Off on AI’s role in customer service will expand significantly this year, says TelcoSwitch

Customer service copy AI’s role in customer service will expand significantly this year, says TelcoSwitch

The use of AI in automated chatbot communication has become commonplace in many organisations’ customer service functions. While this technology will remain popular for the foreseeable future, there are many other areas where AI’s presence will expand this year, such as in granular call analytics, says TelcoSwitch. Research by Hubspot found …

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