ServiceNow and Qualtrics are working in partnership to deliver personalised service experiences for end users. The partnership will combine ServiceNow’s digital workflows with Qualtrics’ experience management technology. “What it means to truly know your customer has changed. Organisations need to deliver empathy at mass scale in every interaction to retain …

From New Year’s Day there will be little more than 1,000 days to go until January 2025 – and what is potentially the biggest shake-up to the UK telecomms network for decades.  During 2025, the Government and telecomms industry leaders will be turning off the telephone system as we know …

 DataSolutions Group has reported to have achieved £75 million  in revenues over the past 12 months, which also coincides with its 30th birthday. The UK and Ireland-based distributor says it grew revenues by 23% compared to the previous 12-month period – its best 12-month period since inception. The Camberley and …

Brother UK has launched a new next-day maintenance service for its industrial thermal print range. The new service is available for Brother’s TJ range of industrial label printers and is additional to the vendor’s three-year return-to-base warranty that’s provided as standard. It guarantees that an engineer will visit the customer’s …

 Zoom has launched a new free to use Learning Centre. Users can take advantage of a library of short, self-paced, on-demand courses to learn how to use Zoom’s suite of communication solutions. Plus real live Zoom experts are on hand to offer help and support. Highlights of Zoom Learning Centereinclude:  Content …

Exertis has become a pledge partner as part of the Raise the Game initiative. Raise the Game is a collaborative and high-impact pledge to improve equality, diversity and inclusion in the games industry by creating cultures where everyone belongs, voices are heard, and ideas can thrive. The pledge is a …

James Smith, Brand Experience Director at Retail Marketing Group explores the next steps in digital consumerism. As the eCommerce industry continues to grow exponentially in a post-pandemic world, it is clear that businesses need to adapt to a more digital-savvy consumer. To be able to do this, businesses must meet …

Wipro Limited’s recent launch of Wipro VisionEDGE delivers a digital signage and omni channel advertising solution, to expand its sports, retail, transportation, and entertainment offerings. Formerly known as Cisco Vision, Wipro VisionEDGE offers a converged platform for innovation, and allow brands to manage, and stream content to deepen customer engagement. …

 Tech Data is now a European disturber for NVIDIA, offering networking and hardware solutions. Miriam Murphy, senior vice president, Advanced and Specialised Solutions, Europe, at Tech Data said: “It’s hugely exciting to extend our NVIDIA offering to cover the full solution stack and to have the opportunity to incorporate NVIDIA’s AI …

Quickchannel is working with Scriptix on speech-to-text customisation techniques. Quickchannel entered into a partnership with Scriptix in 2021 to train and build a unique AI model for speech-to-text. Following the successful collaboration, Quickchannel will be providing a fully integrated AI for speech-to-text from January 2022. The new service will have support …