Biomni and Illuminet launch partnership to transform IT Service Management

Trusted software provider Biomni and expert consultancy Illuminet have today announced an exciting new partnership which is set to transform IT infrastructure and provide enhanced service management for its clients.

This Partnership means larger enterprises can take advantage of a totally holistic approach including consulting and product solutions. Drawing on Biomni’s Tenjin Expert Digital Assistant, Illuminet Automate can now offer multi-discipline solutions. Using crowdsourced company knowledge, this ‘first responder’ can provide a reliable knowledge base for customer queries, and coupled with backend process automation, can achieve seamless integrations to CRM, Sales, and Support systems. Through a reciprocal partnership, Biomni clients requiring broader ITSM, and process improvement consulting can leverage Illuminet’s suite of services, to build a highly automated and enhanced service desk.

Founded in 1999 to enable online procurement of IT goods for SPs and Enterprise, Biomni has gone from strength to strength having worked on more than 1,000 deployments in more than 100 countries with 20% year on year organic growth. Previous customers include AXA, Cognizant, LTI and T-Systems. Their flagship product, Tenjin, empowers Digital Workers with on-demand access to all the knowledge, service, and processes they need to get work done. Most recently, Biomni has incorporated GPT capabilities to further enhance Tenjin.

Working with private and public sector clients, Illuminet provides a wide array of services to drive positive change for including intelligent automation, data, and AI, delivered via unique Spin Cycle Methodologies for fast and repeatable deployment. Illuminet has worked with over 100 customers globally and has delivered projects across 60+ countries.

Commenting on the partnership, Angus Gregory, CEO of Biomni, said “We are thrilled to be building this reciprocal partnership with Illuminet. Having known members of the Illuminet team for more than 20 years, this partnership consolidates our relationships and brings our expert services to both our networks at a time when effective IT solutions and consultancy are mission-critical.”

Greg Wood, CEO of Illuminet, echoed the effectiveness of the partnership: “In more than 13 years of business, over half a million users have benefited from our services. With more businesses than ever before looking into generative AI, automation, and virtual assistant technology, we are delighted that we can now include Biomni as one of our partners to further increase benefits to our clients.”

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