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TransferGo has appointment Povilas Čiuplys as Chief Customer Officer. Previously, Povilas worked in a senior customer service position at TransferGo, and brings over a decade of experience in driving positive customer experiences.
Based in Vilnius, Lithuania, Povilas will be responsible for leading TransferGo’s customer support strategy, liaising with its product and marketing teams to ensure that customer experience is always at the heart of service and innovation.
Povilas will oversee this team to ensure top standards are upheld and the smooth transition to hybrid working. His appointment provides a dedicated seat within the senior leadership team and reaffirms TransferGo’s commitment to providing excellent customer experience at a time where it continues to grow at pace. Recently it celebrated all-time highs in global remittance flows, transactions and registered customers.
Daumantas Dvilinskas, CEO and Co-Founder of TransferGo said: “Every business will boast about their customer service credentials but it’s different for us. The migrant community is ingrained in TransferGo’s DNA. Like the rest of the business, Povilas understands their needs and challenges with cross-border payments because we are them, and they are us. He is committed to delivering a superior customer experience and is a fantastic direct representation of our customers’ voice within the senior leadership team. His appointment will ensure that our customers remain at the very core of our services moving forward.”
Povilas added: “I’m delighted to be joining the senior leadership team at TransferGo. Customers are at the heart of everything we do – from technology innovation to marketing. When it comes to money, they need to feel supported. So often we see tech companies solely offering faceless chatbot services, but we know having someone at the other end of the phone is sometimes necessary – that’s why we have a fantastic team of customer agents all working hard to support migrants across Europe.”
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