Zoho is partnering with Tata Consultancy Services (TCS) to provide Customer Relationship Management, IT Service Management and e-Commerce solutions to solve problems for large businesses.
Zoho’s portfolio of more than 45 applications is built on one technology stack so that services including AI, unified search, powerful analytics, and many others are inherited across all applications, providing businesses unparalleled value while solving complex integration challenges.
As an entry point, organisations can implement Zoho’s centralised customer experience platform, CRM Plus, which brings together all customer-facing teams on a single interface and provides end-to-end, real-time, and contextual intelligence. The platform sets a new standard for omni-channel customer engagement, sentiment collection and analysis, and prescriptive actions by leveraging Zoho’s powerful analytics and AI engines.
Zoho, in alliance with TCS, will allow global enterprise organisations to realise new revenue opportunities, gain operational efficiency, and drive business success from anywhere, whether remote, in-office, or both.
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