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Granicus has announced that it has acquired Firmstep, the leading SaaS platform for automating government services.
The acquisition brings together Firmstep’s proven capability and experience transitioning hundreds of UK government services and transactions online with Granicus’ public sector communications solutions.
Together, the platforms plan to “seamlessly integrate online service delivery with robust communications” in a bid to set the groundwork for a more powerful, unified civic engagement solution for customers.
“Granicus and Firmstep provide a unique platform for governments looking to optimise their channel shift and citizen self-service initiatives,” said Mark Hynes, CEO at Granicus.
“As partners, we’ve been working to build integrations that seamlessly connect online service delivery with strategic and targeted resident communications. By joining forces, we’re able to provide even more value to our customers with a unified approach to civic engagement that more naturally weaves in personalised, event-driven customer communications as part of the online service delivery and customer care process.”
With Firmstep, over one-third of UK governments have accelerated their channel shift and brought transactions, applications, and service requests online.
Together with Granicus’ powerful communications platform and growing network of citizen subscribers, UK governments will be able to more effectively increase awareness and adoption of these digital service options, create more personalised experiences and develop a more comprehensive digital relationship with their residents.
“Firmstep was founded to transform modern government service delivery in the UK with easy-to-use online forms and self-service options,” said Brett Husbands, CEO of Firmstep.
“By joining forces with Granicus, our customers will benefit from additional investment and resources that will lead to more innovative product enhancements and enhanced customer support. We will also be able to bring our expertise in online public service delivery we developed here in the UK to local governments in the US – expanding our ability to transform the way services are delivered around the world.”
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